Do you charge for delivery?
Delivery is free for orders over £100 (ex vat). For orders under £100 there is a £5.95 delivery charge.
Can I collect my order?
If you would prefer to collect your order please let us know when you place your order. Our address is 184 Kingston Road, New Malden, Surrey, KT3 3RD. We are open 8-5pm weekdays and 8.30-12.30pm on Saturdays.
What do I do if my delivery hasn’t arrived?
If your estimated delivery date has passed and you haven’t received your order please email or call us for a tracking link or order update.
What if my item is out of stock?
All goods are offered subject to availability. We will contact you if your order may be delayed and offer a new delivery date or cancellation/credit of your order.
What if my delivery is damaged?
Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly. All damages must be notified to us by telephone within 48-hours and confirmed by writing within 3 working days of dispatch.
What if I have items missing or incorrect items?
Claims for shortages, incorrect items or non-delivery must be supported by the couriers POD. All shortages must be notified to us by telephone within 48-hours and confirmed by writing within 3 working days of dispatch. All deliveries must be carefully checked to ensure the correct garments have been delivered as no responsibility can be accepted thereafter.
Do you deliver outside the UK?
Sorry, we regret we are unable to deliver outside mainland UK.
Do you provide samples?
Samples of all our products are available. Due to the high cost of administration, samples are charged in full but can either be used in a future order or be returned without a restock charge.
How can I pay?
We accept all major credit and debit cards and Paypal, or you can apply for a Trade Credit Account.
How long will my order take?
Plain products are dispatched between 2-3 working days subject to availability. Embroidered and screen printed garments usually take between 5-10 working days from approval of artwork. During periods of peak demand or when products are out of stock, this may be extended. We will however keep you informed if this is the case.
How will I receive my artwork proof?
We always produce a proof for new logos’ and designs. For embroidered designs and logos’ we usually send an email of a scanned sewn sample on a swatch of fabric or this can also be posted. For embroidered lettering, an email is used. For screen printing an email or paper proof is sent by post. Either way, we require you to sign a form to confirm approval before we start production. We are not responsible for errors once a proof has been signed off by the customer.
For subsequent orders we will just produce the design as you approved on your first order unless directed otherwise.
Which formats do you accept for artwork?
For embroidery or screen printing we can accept most formats including pdf, .eps, jpeg, tiff or you can direct us to your website or send a letterhead.
If you are in any doubt, please contact us by email or telephone 0208 942 7026.
Are the set up charges ‘one-time’ fees?
Yes, once you have paid the logo set up charge for your customisation you will not be charged for it again on any repeated orders.
Can I amend an order once it has been placed?
As long as the order has not been dispatched, embroidered or printed you will be able to made amendments to it. Please call our sales team on 0208 942 7026 who will be able to help you.
I can’t see what I’m looking for. Do you supply it?
The website shows our most popular products. We offer a much larger range than this and can send you our online catalogue or recommend items that may be more suitable for your needs. Please contact us by phone or email and we will be only too happy to discuss your requirements.
I’m not sure what I need, can you help?
Please email or call us anytime between 8am to 5pm Monday to Friday and 8.30am to 12.30pm on a Saturday. We offer friendly, helpful advice.
What is your returns policy?
Activity Workwear will accept the return of embroidered or printed goods only if they are incorrectly supplied or faulty. We regret we are unable to accept garments that have been personalised if they are no longer required.
Unwanted, unworn, unmarked plain items must be returned within 21 days of receipt for a credit/refund. All garments must be clean and returned with any original packaging/labels and suitable for resale.
Individual unused samples can be returned within 21 days of receipt.
Return postage costs are to be paid by the customer. We will pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty.